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Send an EmailFrequently Asked Questions
Quick answers to common questions about the platform.
How do I connect my MT5 broker account?
Navigate to Dashboard → Broker Settings and enter your MT5 login credentials. Our system encrypts them using AES-256 before storing.
Can I run multiple bots at the same time?
Yes. Pro and Enterprise plans support unlimited concurrent bots. Starter plans allow up to 3 active bots.
What happens if my internet goes down?
Your bots run on our cloud servers, not your device. They continue executing 24/7 regardless of your local connection.
How do I cancel my subscription?
Go to Dashboard → Billing and click 'Cancel Subscription'. Your access continues until the end of your billing period.